Notify the Telecoms provider of an account holder’s death – in one go

You have so much to deal with when someone dies – Settld is here to help, for free.

Complete one form, to close, and transfer all mobile, broadband, and TV accounts of the person who died. Then track everything to completion in one secure space.

What Settld can do

Most people save 20 hours of admin stress and hassle by using Settld to:

Send mobile, broadband and TV providers a death notification for sole and joint accounts
Request account updates, as per your needs*
Arrange final bills or change of ownership form(s) to be sent to the next of kin
Request cancellation of direct debit
Request marketing and mail to be stopped

Expected timeframes

Timeframes are set by each company, independent of Settld’s processes. Wherever possible, Settld works with companies to improve their bereavement processes and achieve faster resolution times. Click here to support our Better Bereavement Charter.

The Telecoms provider processes Settld’s notification

Once you have submitted your Settld form, the notification of death is sent. Most providers take 10-15 business working days to complete the request.

The Telecoms provider provides updated bills and closure/transfer forms

Final correspondence, bills and closure forms are either uploaded to your secure Settld Dashboard or sent to you by post – we’ll let you know. This typically takes 14 business working days.

You send off the closure/transfer form

Depending on the provider and what you want to happen to the account, you’ll need to complete and return a form via email or post. Most providers take up to 7 business working days to update the information, provide next steps (if any) and process any refunds. If you need help with this task, let us know.

Common Questions and Answers

Do I need the account number to use Settld?Ross Caverhill2023-03-29T15:42:33+00:00

Do I need the account number to use Settld?

For mobile and broadband accounts, the mobile/landline number is needed to identify the appropriate account holder. For TV accounts, the account number is not mandatory, but does speed up the process if you have it to hand.

All accounts will require the deceased’s full name, their registered address on the account, and their date of birth.

*What will happen to joint and sole accounts?Ross Caverhill2023-03-29T15:43:13+00:00

*What will happen to joint and sole accounts?

For the vast majority of mobile, broadband and TV accounts, sole accounts are closed. Joint accounts are transferred into a sole account, under the name of the living account holder. However, some providers may choose to close the primary joint account and open a new account for the surviving joint account holder.

I want to use Settld on behalf of the next of kin – is this possible?Ross Caverhill2023-03-29T15:43:30+00:00

I want to use Settld on behalf of the next of kin – is this possible?

Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies without this information.

Should I send the closure form to Settld or the telecoms provider?Ross Caverhill2023-04-18T15:28:49+00:00

Should I send the closure form to Settld or the telecoms provider?

You will need to send the closure form to the provider directly, as mentioned on the transfer/closure form. For privacy and security reasons, Settld cannot do this for you. However, we may be able to help you fill the form.

How long will it take for the company to stop sending mail in the name of the person who died?Ross Caverhill2023-03-29T15:44:07+00:00

How long will it take for the company to stop sending mail in the name of the person who died?

Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each provider, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the provider for you.

Which Telecoms providers will Settld notify?

If you do not see a Telecoms provider listed below, please add the company to your Settld form or write to support@settld.care. We’ll always attempt to contact them on your behalf.

Full List of telecom providers

BT
Inspire Telecom
Sky
SSE Broadband
Talk Talk Broadband
TV License
Virgin Media
Vodafone Broadband

Learn more about working with Settld.

Q: Do I need the account number to use Settld?

For mobile and broadband accounts , the mobile/landline number is needed to identify the appropriate account holder. For TV accounts, the account number is not mandatory, but does speed up the process if you have it to hand. All accounts will require the deceased’s full name, their registered address on the account, and their date of birth.

Get in touch to request a callback

“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”

Settld User

contact@settld.care

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