Service Providers

Offer enhanced care for your bereaved and vulnerable customers

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Service Providers2021-08-24T12:33:06+00:00
“From our experience of providing specialist end of life care and bereavement support, we know that families often find the administration which follows someone’s death to be painful, stressful and difficult to navigate. Those closest to the person who died often have to spend countless hours speaking to multiple service providers to close accounts and sort through paperwork. We warmly welcome Settld’s service which allows grieving people to spend more time supporting each other.”
Bianca Neuman

Head of Bereavement, Sue Ryder

Deliver your service with greater empathy and efficiency

Settld’s simple, secure service optimizes the death notification process. By working with us, you’re making sure that bereaved families and individuals don’t have to relive their loss with each call to notify a death or close an account.

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“This service allows you to do everything in one place if you want to. The process without their support is heart wrenching.”

Settld User
First Step to Better Business Results

Deliver your service with greater empathy and efficiency

Settld’s simple, secure service optimises the death notification process. By working with us, you’re making sure that bereaved families and individuals don’t have to relive their loss with each call to notify a death or close an account.

Get in touch

“This service allows you to do everything in one place if you want to. The process without their support is heart wrenching.”

Settld User

Common Questions and Answers

What services does Settld provide?2021-08-18T09:57:38+00:00

Settld provides a single online channel through which bereaved individuals can initiate the notification process across multiple service providers. We manage the notification process and the associated exchange of information with each service provider on behalf of the bereaved individual. Settld also provides the bereaved individual access to the Settld portal to: (i) provide real-time status tracking; (ii) communicate with service providers through one channel; and (iii) access key information and documentation such as condolence letters, date of death balances and account closure forms. 

Why should service providers work with Settld?2021-08-18T10:00:12+00:00

Settld helps service providers:

Enhance customer experience – No matter how good a particular service provider’s bereavement processes are, from a customer’s perspective it is one of many service providers that needs to be engaged following a bereavement. Customers value a single online notification process across all service providers that is quick and easy to complete. By partnering with Settld, service providers can help to relieve their customer’s administrative burden rather than add to it. 

Improve operational efficiency – Reduce bereavement support costs by achieving faster case resolution with fewer contact points. We provide all the necessary information you require at the outset, in a standardised format via our Service Provider Portal. Furthermore, by digitising the process, we eliminate postage costs and the delays associated with the exchange of physical documentation.

Reduce financial and reputational risk – There have been numerous examples of bereavement process failures in the media over the last few years, related to slow response times, administrative errors and delayed payments. Mishandling of bereaved customers can give rise to significant complaint volumes which take time and effort to investigate, resolve and redress. Settld mitigates brand risk, pay-outs and negative press by providing a simple, efficient and effective way to manage and action bereavement notifications.

How does Settld allow us to improve treatment of vulnerable customers?2021-08-11T08:50:20+00:00

In February 2021 the FCA published “Guidance for firms on the fair treatment of vulnerable customers”, which includes those impacted by life events such as bereavement. The guidance advocates “having systems in place that minimise the number of times a customer must inform firms about their vulnerability. For example, a “Tell Us Once” style process where customers can notify a firm of a bereavement just once.”  This is exactly what Settld does, across multiple service providers.

At what point does Settld’s involvement in the bereavement notification process cease?2021-08-11T08:50:30+00:00

In general, we remain involved in the process until the notification request has been actioned, however the exact point varies given the circumstances of each case and the type of service in question. As part of our engagement with you, we will map out the various scenarios and expected outcomes to determine the best point at which we remove ourselves from the process and leave you to engage with the notifier directly.

What does Settld not do?2021-08-18T10:38:07+00:00
  1. Settld will not request the release of funds from the stated accounts.
  2. Settld will not collect payment of any monies owing to an account holder at any time.
  3. Settld will not visit Notifier, Deceased, Client, Agent or Service Provider premises to take meter readings or act on any information that has been provided.
  4. Settld does not take replace a Service Provider’s own internal processes. Meaning, we will not responsibility for verifying the details provided by the Notifier to make the necessary changes, or providing details, on the stated accounts.
  5. Settld has no control over the contents of Service Providers sites, resources, or necessary interactions with and communications to customers.

Learn more about working with Settld.

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“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”

Settld User
Jordan Lowe
Sales and Partnerships Manager
jordan@settld.care

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