This information is not mandatory, but does speed up the process for Banks if you have it to hand. We do need the deceased’s full name, their registered address on the account, and their date of birth.

For the vast majority of banks, sole accounts are frozen and closed. Joint accounts are transferred into a sole account, under the name of the living account holder.

Yes. However, if there is no will, most banks will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy.

Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies, without this information.

If you need account statements and interest certificates, please call the bank. For privacy reasons, Settld cannot do this for you.

Yes, please call the bank directly. For privacy and security reasons, Settld cannot obtain this information. Most banks will send the list of direct debits by post.

You will need to send the closure form to the bank directly. For privacy and security reasons, Settld cannot do this for you. However, we may be able to help you fill the form.

Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each bank, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Bank for you.