Notify the Credit card providers of an account holder’s death – in one go
You have so much to deal with when someone dies – Settld is here to help, for free.
Complete one form, to close, freeze and transfer all the financial accounts of the person who died. Then track everything to completion in one secure space.
What Settld can do
Most people save 20 hours of admin stress and hassle by using Settld to:
Send the Credit card providers a death notification for sole and joint accounts
- Request account updates, as per your needs*
Provide Date of Death balances
Request cancellation of direct debits
Request marketing and mail to be stopped
Expected timeframes
Timeframes are set by each company, independent of Settld’s processes. Wherever possible, Settld works with companies to improve their bereavement processes and achieve faster resolution times. Click here to support our Better Bereavement Charter.
The Credit card provider process Settld’s notification
Once you have submitted your Settld form, the notification of death is sent to each company. Most Credit card providers take 5-10 business working days to start their process for sole and supplement accounts
The Credit card provider provides balances and the associated forms (if applicable)
Date of death balances and are uploaded to your secure Settld Dashboard. Some companies may send them to you by post – we’ll let you know if so. This typically takes a further 7-10 business working days.
- If there are credit refunds, the associated forms are uploaded to your secure Settld dashboard.
- If there are outstanding balances, the credit card provider appoints a debt collection agency who will reach out to the Executor/Administrator to obtain the up to date status of the assets in the estate (if any).
Common Questions and Answers
Which Credit card providers will Settld notify?
If you do not see a building society listed below, please add the company to your Settld form or write to support@settld.care. We’ll always attempt to contact them on your behalf.
- Argos card
- Barclaycard
- Capital One
- Halifax credit card
- HSBC credit card
- Lloyds credit card
- MBNA
- M&S Credit
- Nationwide credit card
- Next
- Royal Bank of Scotland credit card
- Sainsbury’s credit card
- Santander credit card
- Vanquis credit card
- Virgin Money credit card
Learn more about working with Settld.
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“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”