Information to Notifiers – CREDIT CARDSRoss Caverhill2023-06-12T14:45:33+00:00
Notify the Credit card providers of an account holder’s death – in one go
You have so much to deal with when someone dies – Settld is here to help, for free.
Complete one form, to close, freeze and transfer all the financial accounts of the person who died. Then track everything to completion in one secure space.
What Settld can do
Most people save 20 hours of admin stress and hassle by using Settld to:
Send the Credit card providers a death notification for sole and joint accounts
Request account updates, as per your needs*
Provide Date of Death balances
Request cancellation of direct debits
Request marketing and mail to be stopped
Timeframes are set by each company, independent of Settld’s processes. Wherever possible, Settld works with companies to improve their bereavement processes and achieve faster resolution times. Click here to support our Better Bereavement Charter.
The Credit card provider process Settld’s notification
Once you have submitted your Settld form, the notification of death is sent to each company. Most Credit card providers take 5-10 business working days to start their process for sole and supplement accounts
The Credit card provider provides balances and the associated forms (if applicable)
Date of death balances and are uploaded to your secure Settld Dashboard. Some companies may send them to you by post – we’ll let you know if so. This typically takes a further 7-10 business working days.
If there are credit refunds, the associated forms are uploaded to your secure Settld dashboard.
If there are outstanding balances, the credit card provider appoints a debt collection agency who will reach out to the Executor/Administrator to obtain the up to date status of the assets in the estate (if any).
Common Questions and Answers
Do I need the credit card number to use Settld?Ross Caverhill2023-03-29T12:38:18+00:00
This information is not mandatory, but does speed up the process for credit card providers if you have it to hand. We do need the deceased’s full name, their registered address on the account, and their date of birth.
*What will happen to joint and sole Credit card accounts?Ross Caverhill2023-03-29T12:45:31+00:00
Yes. However, if there is no will, most credit card providers will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy.
I want to use Settld on behalf of the next of kin – is this possible?Ross Caverhill2023-03-29T12:43:04+00:00
Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies, without this information.
Will the credit card provider contact me regarding the final balance ?Ross Caverhill2023-03-29T12:43:35+00:00
If there is a final balance to pay, some providers detail the ways to pay this when providing the date of death balances to Settld. Other providers may use a partner company that will contact you directly regarding the balances.
Can Settled obtain account statements for me?Ross Caverhill2023-03-29T12:43:55+00:00
Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each bank, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the credit card providers for you.
Which Credit card providers will Settld notify?
If you do not see a building society listed below, please add the company to your Settld form or write to firstname.lastname@example.org. We’ll always attempt to contact them on your behalf.
“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”