Information to Notifiers – ENERGYRoss Caverhill2023-05-15T13:22:22+00:00
Notify the Energy provider of an account holder’s death – in one go
You have so much to deal with when someone dies – Settld is here to help, for free.
Complete one form, to close, and transfer all the energy accounts of the person who died. Then track everything to completion in one secure space.
What Settld can do
Most people save 20 hours of admin stress and hassle by using Settld to:
Send the Energy companies a death notifications for sole and joint accounts
Request cancellation or transfer of accounts
Provide Date of Death balances
Arrange refunds (if applicable)
Request marketing and mail to be stopped
Timeframes are set by each company, independent of Settld’s processes. Wherever possible, Settld works with companies to improve their bereavement processes and achieve faster resolution times. Click here to support our Better Bereavement Charter.
The Energy provider process Settld’s notification
Once you have submitted your Settld form, the notification of death is sent to each company. Most Energy providers take up to 15 business working days to complete the account request.
The Energy provider acknowledges the death notification
Date of death balances are uploaded to your secure Settld Dashboard. Some companies may send them to you by post – we’ll let you know if so. This typically takes a further 7-10 business working days.
Common Questions and Answers
Do I need the Energy account number to use Settld?Ross Caverhill2023-03-29T15:23:08+00:00
This information is not mandatory, but does speed up the process for Energy companies if you have it to hand. We do need the deceased’s full name, the registered address on the account, and their date of birth.
Do I need to give a meter reading?Ross Caverhill2023-03-29T15:23:36+00:00
The Settld form will ask for the expected handover date and details of the landlord, letting agent, or local authority/housing association. If you don’t have this information to hand, you can provide it to the energy provider at a later date. Some energy providers do need the handover date to close the account – we will let you know which ones.
What happens if someone will continue to live in the property?Ross Caverhill2023-03-29T15:24:50+00:00
Depending on the energy provider, the account will either be closed and opened in the name of the person living in the property. Or the existing account will be transferred into their name. You will be able to provide this detail in the Settld form.
What happens if the property was owned by the person who died, and it will remain empty for some time?Ross Caverhill2023-03-29T15:25:59+00:00
If the person who died owned the property, it is likely that you will need to apply for Probate or a Letter of Administration. Whilst you are going through this process, the energy provider will transfer the existing account into an Executor’s account. The energy supply will remain on, and will not be charged to the account, so long as the usage remains at an acceptable minimum. Once you have Probate or a Letter of Administration, please contact the energy provider directly to let them know.
What is the acceptable minimum of energy usage, before the Executor account is charged?Ross Caverhill2023-03-29T15:26:22+00:00
Yes. However, if there is no will, some energy providers will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy.
I want to use Settld on behalf of the next of kin (when there is no will) – is this possible?Ross Caverhill2023-03-29T15:27:20+00:00
Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies, without this information.
Can Settled obtain the final bill for me?Ross Caverhill2023-03-29T15:27:37+00:00
Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Energy provider for you.
Which Energy providers will Settld notify?
If you do not see a energy provider listed below, please add the company to your Settld form or write to firstname.lastname@example.org. We’ll always attempt to contact them on your behalf.
“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”