Information to Notifiers – INSURANCE2023-06-12T14:54:45+00:00

Notify the Insurance provider of an account holder’s death – in one go

You have so much to deal with when someone dies – Settld is here to help, for free. 

Complete one form, to close, and transfer all the Insurance policies of the person who died. Then track everything to completion in one secure space.

What Settld can do

Most people save 20 hours of admin stress and hassle by using Settld to:

  • Send the Insurance companies a death notification for sole and joint accounts

  • Request cancellation or transfer of policies

  • Arrange refunds (if applicable)

  • Request marketing and mail to be stopped

Expected timeframes

Timeframes are set by each company, independent of Settld’s processes. Wherever possible, Settld works with companies to improve their bereavement processes and achieve faster resolution times. Click here to support our Better Bereavement Charter.

Common Questions and Answers

What information do I need to notify insurance providers?2023-03-29T13:05:58+00:00

Depending on the policy type, the common and mandatory information required are the:

  • Deceased full name
  • Registered address on the policy
  • Date of birth


Alongside the above, please refer to the table below for specific information necessary to identify and notify the appropriate policy.

Insurance Policy type
Additional mandatory information
Home insurance
  • Registered address
Car Insurance
  • Vehicle registration number
  • Vehicle model type and make
Life Insurance
  • National Insurance number
Other types of policies
  • Associated product type details

If the policy type or number is available, it does speed up the process for Insurance companies to locate the policy. 

What happens to joint and sole policies after a death?2023-03-29T13:03:27+00:00

For the vast majority of insurance providers, sole accounts are closed. However, if you wish to update the primary sole policy, the provider may either be able to transfer or close and open a new policy for the responsible person. 

Joint accounts are usually transferred under the name of the living policy holder. However, some providers may close the primary policy and open a new one for the surviving person.

What if there is no will – can I still use Settld?2023-04-18T15:21:16+00:00

Yes. However, if there is no will, some insurance providers will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy. 

I want to use Settld on behalf of the next of kin (when there is no will) – is this possible?2023-03-29T13:04:13+00:00

Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies, without this information.

How long will it take for the insurance provider to stop sending mail in the name of the person who died?2023-03-29T13:04:34+00:00

Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Energy provider for you.

Which Insurance providers will Settld notify?

If you do not see a building society listed below, please add the company to your Settld form or write to We’ll always attempt to contact them on your behalf.

  • 1st Central insurance
  • AA Home Insurance
  • Acorn Insurance
  • Admiral
  • Adrian Flux
  • Age Co
  • Ageas
  • AIG
  • AIG British Seniors Insurance Agency
  • AIG Reassured
  • All Clear
  • Allianz
  • Animal Friends
  • Argos Pet Insurance
  • Arnold Clark Assist Insurance Services
  • Aston Lark
  • Barclays life
  • Benenden
  • Bennetts
  • BNP Paribas Insurance
  • Boiler Care UK
  • Booths Travel Insurance
  • British Association For Shooting And Conservation
  • British gas – Home Care
  • Budget Insurance
  • Bupa
  • Cahoot
  • Caravan Guard
  • Carole Nash
  • Castle Cover
  • Churchill
  • Columbus Direct
  • cooperative insurance unit managers
  • Covea
  • Covertxt
  • CPP Card Protection
  • crowthorne
  • Curtis Marine
  • CVR Plan
  • Darwin Insurance
  • Den Plan
  • Dial Direct
  • Diamond Car Insurance
  • Direct Line
  • Direct Travel
  • Dixons
  • Domestic & General Services Ltd
  • E&L
  • Elephant Car Insurance
  • EMaC ensure
  • Fiat Financial Services
  • First Direct Travel Insurance
  • Flexicover Travel Insurance
  • Foresters Financial Free Spirit Travel Insurance
  • GHIC Gledhill Insurance
  • go compare
  • Great-West Lifeco
  • Halifax Insurance
  • Hastings Direct
  • Hiscox Holidaysafe Travel Insurance
  • Home Owners Friendly Society Ltd
  • Home Protect
  • HSBC Insurance
  • iGO4 Insure & Go
  • Insure4Retirement
  • J and L Home Assist
  • keycare
  • Legal & General
  • Lloyds Home Insurance
  • Lloyds Insurance
  • M&S Insurance
  • manufacturers life
  • Mapfre
  • Mark Bates Ltd
  • marshmallow
  • Mastercare
  • MBNA Home Insurance
  • Media Insurance Services
  • MetLife
  • More than
  • Nationwide Insurance
  • NatWest Insurance
  • NFU Mutual Old Wealth Mutual
  • Old Wealth Mutual
  • One call
  • Pet Insurance (Thorpe Underwood Hall)
  • Pet Plan Insurance
  • Policy Expert
  • Post Office Insurance
  • Premium Credit
  • Privilege Protect Your Bubble
  • Prudential Home Insurance
  • Prudential Life Insurance
  • prudential lifetime assurance plan
  • PSL RE Glow Green
  • Quidco
  • Quote Me Happy
  • RAC
  • ReAssure
  • Refuge Assurance Company Limited
  • RIAS
  • Royal Bank of Scotland Travel Insurance
  • Royal Scottish Assurance
  • Saga Insurance
  • Sainsbury’s Insurance
  • Santander Insurance
  • Scottish Friendly
  • Sentinel Gold
  • Simplyhealth
  • Sovereign Health Care
  • Staysure
  • Sun Life of Canada
  • Swiftcover
  • Swinton Car Insurance
  • The AA
  • the prudential assurance company
  • Towergate Insurance
  • UInsure
  • Virgin Money Travel Insurance
  • Vitality
  • Wesleyan
  • WPA
  • YFI Solutions

Learn more about working with Settld.

Get in touch to request a callback

“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”

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