Information to Notifiers – MORTGAGES2023-05-15T13:28:34+00:00

Notify the Mortgage providers of an account holder’s death – in one go

You have so much to deal with when someone dies – Settld is here to help, for free. 

Complete one form, to close, freeze and transfer all the financial accounts of the person who died. Then track everything to completion in one secure space.

What Settld can do

Most people save 20 hours of admin stress and hassle by using Settld to:

  • Send the mortgage providers a death notification for sole and joint accounts

  • Request account updates, as per your needs*

  • Provide Date of Death balances and the next steps

  • Request marketing and mail to be stopped

Expected timeframes

Timeframes are set by each company, independent of Settld’s processes. Wherever possible, Settld works with companies to improve their bereavement processes and achieve faster resolution times. Click here to support our Better Bereavement Charter.

Common Questions and Answers

Do I need the mortgage reference number to use Settld?2023-03-29T12:30:15+00:00

This information is not mandatory, but does speed up the process for mortgage providers if you have it to hand. We do need the deceased’s full name, their registered address on the account, and their date of birth. 

*What will happen to joint and sole mortgage accounts?2023-03-29T12:30:51+00:00

For a vast majority of mortgage accounts, 

  • Sole accounts are frozen and the associated next steps are provided based on the estate situation since the mortgage payment is liable to the estate. 
  • Joint accounts are updated to the details of the living account holder.
What if there is no will – can I still use Settld?2023-04-18T15:22:53+00:00

Yes. However, if there is no will, most mortgage providers will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy.

I want to use Settld on behalf of the next of kin – is this possible?2023-03-29T12:32:04+00:00

Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies, without this information.

How long will it take for the mortgage provider to stop sending mail in the name of the person who died?2023-03-29T12:32:33+00:00

Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Bank for you.

Which Mortgage providers will Settld notify?

If you do not see a mortgage provider listed below, please add the company to your Settld form or write to We’ll always attempt to contact them on your behalf.

  • AA Mortgages
  • Accord Mortgages
  • Bank of Ireland Mortgages
  • Barclays Mortgages
  • Cabot Financial
  • Clydesdale Bank Mortgages
  • Co-operative Bank – Mortgages
  • Coventry Building Society Mortgages
  • Debt Finance Collection P. L. C.
  • Drafty Loans
  • Godiva Mortgages
  • GW Financial Solutions UK ltd
  • Hitachi Capital
  • HSBC Mortgages
  • Just Group Mortgages
  • Kensington Mortgages Company
  • Leeds Building Society – Mortgages
  • Legal & General Home Finance
  • Lloyds Mortgages
  • Loans 2 Go
  • Lowell
  • Methodist Chapel Aid
  • Metro Bank Mortgages
  • Moorcroft Debt Recovery Ltd
  • more2life
  • Nationwide Mortgages
  • NatWest Mortgages
  • Nottingham Building Society
  • Novuna Personal Finance
  • OneSavings Bank
  • Paragon Bank – Mortgages
  • Platform Home Loans
  • Post Office Mortgages
  • Principality Building Society Mortgages
  • Rosolite
  • Royal Bank of Scotland Mortgages
  • Santander Mortgages
  • Skipton Building Society Mortgages
  • Skye Loans
  • The Mortgage Works
  • TMW (The Mortage Works)
  • Together Money
  • UBS
  • UCB Home Loans Ltd
  • Vanquis
  • Virgin Money Mortgages
  • West Bromwich Building Society – Mortgages
  • Yorkshire Building Society – Mortgages
  • Zopa

Learn more about working with Settld.

Get in touch to request a callback

“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”

Settld User
Contact Us

    By submitting my data I agree to be contacted

    Go to Top