Information to Notifiers – SOCIAL MEDIA2023-06-12T14:49:51+00:00

Notify the Social Media provider of an account holder’s death – in one go

You have so much to deal with when someone dies – Settld is here to help, for free. 

Complete one form, to close or memorialise all the social media accounts of the person who died. Then track everything to completion in one secure space.

What Settld can do

Most people save 20 hours of admin stress and hassle by using Settld to:

  • Send the social media companies a death notification for accounts

  • Request closure or for the account to be memorialised 

  • Request marketing and emails to be stopped

Expected timeframes

Once you have submitted your Settld form, the notification of death is sent to each company. Most Social Media providers take up to 3 months to complete the account request. 

Timeframes are set by each company, independent of Settld’s processes. Wherever possible, Settld works with companies to improve their bereavement processes and achieve faster resolution times. Click here to support our Better Bereavement Charter.

Common Questions and Answers

What information do I need to notify social media accounts using Settld?2023-03-29T15:45:31+00:00

To notify social media providers of the death, we require contact information linked to the account such as the registered email, mobile or landline number of the deceased. A profile link is not mandatory for all providers, but it does speed up the process if you have it to hand. 

How will I know that this account has been completed?2023-03-29T15:45:52+00:00

We will update you on your account dashboard regarding all updates. Although some social media providers do not confirm the accounts have been completed, the status of the account should change within 3-4 months of our notification. If you believe the actions have not been completed, please let us know and we will flag any concerns to the provider for you. 

How long will it take for the Social Media providers to stop sending emails in the name of the person who died?2023-03-29T15:46:11+00:00

Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Social Media provider for you.

Which Social Media providers will Settld notify?

If you do not see a telecom provider listed below, please add the company to your Settld form or write to We’ll always attempt to contact them on your behalf.

Learn more about working with Settld.

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“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”

Settld User
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