Information to Notifiers – WATER2023-06-21T07:03:20+00:00

Notify the Water provider of an account holder’s death – in one go

You have so much to deal with when someone dies – Settld is here to help, for free. 

Complete one form, to close, and transfer all the water accounts of the person who died. Then track everything to completion in one secure space.

What Settld can do

Most people save 20 hours of admin stress and hassle by using Settld to:

  • Send the water companies a death notifications for sole and joint accounts

  • Request cancellation or transfer of accounts

  • Provide Date of Death balances

  • Arrange refunds (if applicable)

  • Request marketing and mail to be stopped

Expected timeframes

Timeframes are set by each company, independent of Settld’s processes. Wherever possible, Settld works with companies to improve their bereavement processes and achieve faster resolution times. Click here to support our Better Bereavement Charter.

Common Questions and Answers

Do I need the water account number to use Settld?2023-03-29T15:34:40+00:00

This information is not mandatory, but does speed up the process for water companies if you have it to hand. We do need the deceased’s full name, the registered address on the account, and their date of birth. 

Do I need to give a meter reading?2023-03-29T15:35:03+00:00

It is better to provide a meter reading as close to the date of death as possible, to avoid being charged incorrectly. If you don’t have one, the water provider will take an estimate.

What happens to joint and sole accounts after a death?2023-03-29T15:35:20+00:00

For the vast majority of water providers, sole accounts are closed. Joint accounts are usually transferred under the name of the living account holder. 

What if the person who died rented the property?2023-03-29T15:35:41+00:00

The Settld form will ask for the expected handover date and details of the landlord, letting agent, or local authority/housing association. If you don’t have this information to hand, you can provide it to the water provider at a later date. Some water providers do need the handover date to close the account – we will let you know which ones. 

What happens if someone will continue to live in the property?2023-03-29T15:36:05+00:00

Depending on the water provider, the account will either be closed and opened in the name of the person living in the property. Or the existing account will be transferred into their name. You will be able to provide this detail in the Settld form. 

What happens if the property was owned by the person who died, and it will remain empty for some time?2023-03-29T15:36:41+00:00

If the person who died owned the property, it is likely that you will need to apply for Probate or a Letter of Administration. Whilst you are going through this process, the water provider will transfer the existing account into an Executor’s account. The water supply will remain on, and will not be charged to the account, so long as the usage remains at an acceptable minimum. Once you have Probate or a Letter of Administration, please contact the energy provider directly to let them know.

What is the acceptable minimum of water usage, before the Executor account is charged?2023-03-29T15:37:00+00:00

Thresholds are set by each water provider, and Settld does not have direct control over this process. If you need this information, please call the company.

What do I need to do if someone else is moving into the property, once Probate is obtained?2023-04-18T15:27:56+00:00

Please contact the water provider directly to let them know.

What if there is no will – can I still use Settld?2023-03-29T15:37:40+00:00

Yes. However, if there is no will, some water providers will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy.

Can Settld obtain the final bill for me?2023-03-29T15:39:06+00:00

Yes. This information can be provided in the Settld dashboard or sent by post to the person responsible for the account.

How long will it take for the water provider to stop sending mail in the name of the person who died?2023-03-29T15:38:16+00:00

Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the water provider for you.

Which Water providers will Settld notify?

If you do not see a Water provider listed below, please add the company to your Settld form or write to We’ll always attempt to contact them on your behalf.

  • Affinity Water
  • Anglian Water
  • Bournemouth Water
  • Bristol Water
  • Cambridge Water Company
  • Essex and Suffolk Water
  • Northumbrian Water
  • Portsmouth Water
  • Severn Trent Water
  • South East Water
  • South Staffs Water
  • South West Water
  • Southern Water
  • Sutton & East Surrey Water
  • Thames Water
  • United Utilities
  • Welsh Water
  • Wessex Water
  • Yorkshire Water

Learn more about working with Settld.

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“Settld were instrumental in alleviating the worry of all the admin involved in dealing with closing my partner’s accounts, not to mention saving me a great deal of time. They were thorough and professional throughout the whole process, regularly keeping me up to date on their progress.”

Settld User
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