Notifying BT of a bereavement

Settld’s free service allows you to notify BT and all other companies when an account holder dies, using just one form. Using Settld means you no longer have to make multiple calls, respond to numerous emails, or complete separate webforms for each company. We take care of the stressful admin, giving you time to focus on what really matters.

How to contact BT

If you prefer to notify each company separately you can go to BT’s information page for more details

Please note that Settld will not be able to follow up on delays or centralise updates for companies that you contact directly. If you wish to use Settld, our service is:

To find out more about Settld, click here.

Required documents and information

To notify telecom companies through Settld or directly, you are likely to need:

  • a scanned copy or clear photograph of the death certificate

  • account number(s) of the accounts that need closing or changing

  • the email address, phone number and address of the person who should receive the final statement

Use Settld

What people are saying about Settld

“Using Settld stopped me from making and getting a lot of phone calls, from different companies, asking questions and asking me to send documents and supply other information like the death certificate, and then having to keep track of it all […] When I got an email saying there was an update from Settld, I simply logged into their portal to see the progress.

I would recommend Settld because it takes a lot of stress out of what is already a really stressful and anxious time. It means there is just one single point of contact, and that makes a big difference.”

Steve Whitehouse

Settld User

Settld is endorsed by the Barclays Bank Eagle Labs Tech Accelerator