Notify water FAQs
How long will it take for the water provider to stop sending mail in the name of the person who died?
Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the water provider for you.
Can Settld obtain the final bill for me?
Yes. This information can be provided in the Settld dashboard or sent by post to the person responsible for the account.
What if there is no will – can I still use Settld?
Yes. However, if there is no will, some water providers will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy.
What do I need to do if someone else is moving into the property, once Probate is obtained?
Please contact the water provider directly to let them know.