Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each provider, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the provider for you.

You will need to send the closure form to the provider directly, as mentioned on the transfer/closure form. For privacy and security reasons, Settld cannot do this for you. However, we may be able to help you fill the form.

Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies without this information.

For the vast majority of mobile, broadband and TV accounts, sole accounts are closed. Joint accounts are transferred into a sole account, under the name of the living account holder. However, some providers may choose to close the primary joint account and open a new account for the surviving joint account holder.