Notify the mortgages FAQs
How long will it take for the mortgage provider to stop sending mail in the name of the person who died?
Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Bank for you.
I want to use Settld on behalf of the next of kin – is this possible?
Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies, without this information.
What if there is no will – can I still use Settld?
Yes. However, if there is no will, most mortgage providers will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy.
*What will happen to joint and sole mortgage accounts?
For a vast majority of mortgage accounts, Sole accounts are frozen and the associated next steps are provided based on the estate situation since the mortgage payment is liable to the estate. Joint accounts are updated to the details of the living account holder.