Notify the Pensions FAQs
How long will it take for the pension provider to stop sending mail in the name of the person who died?
Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Energy provider for you.
I want to use Settld on behalf of the next of kin (when there is no will) – is this possible?
Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies, without this information.
What if there is no will – can I still use Settld?
Yes. However, if there is no will, some pension providers will ask a “Next of Kin” to act on behalf of the person who died. Please check who the immediate next of kin should be here, as per the rules of Intestacy.
Do I need the Pension policy number and policy type to use Settld?
If this information is available, it does speed up the process for Pension companies to locate the policy. We do need the deceased’s full name, the registered address on the account, their date of birth and National Insurance number. Having the policy type helps us to reach out to the appropriate department, thereby speeding up the notification process.