In general, we remain involved in the process until the notification request has been actioned, however the exact point varies given the circumstances of each case and the type of service in question. As part of our engagement with you, we will map out the various scenarios and expected outcomes to determine the best point at which we remove ourselves from the process and leave you to engage with the notifier directly.
Yes. Settld is compliant with all data laws and requirements. We use industry best practices to ensure data security both in storage and in transmission, and we run our service on Cloud based products that have the highest privacy and security protection. Onfido, the identity verification provider that we work with, will verify that your identity documents are authentic and have not been stolen or tampered with.
Settld will not request the release of funds from the stated accounts. Settld will not collect payment of any monies owing to an account holder at any time. Settld will not visit Notifier, Deceased, Client, Agent or Service Provider premises to take meter readings or act on any information that has been provided. Settld does not take replace a Service Provider's own internal processes. Meaning, we will not responsibility for verifying the details provided by the Notifier to make the necessary changes, or providing details, on the stated accounts. Settld has no control over the contents of Service Providers sites, [...]
Settld makes it quick and easy to send out notifications and tell companies how you would like the account to be handled (i.e. closed / transferred / amended). However, each Service Provider has its own internal systems and processes to follow. You can generally expect it to take between 2-4 weeks to settle accounts but some Service Providers will take longer. In the meantime, Settld will follow up with the companies for updates on your behalf, so you do not need to spend hours sitting on call lines or keeping on top of emails.