Settld helps service providers: Enhance customer experience – No matter how good a particular service provider’s bereavement processes are, from a customer’s perspective it is one of many service providers that needs to be engaged following a bereavement. Customers value a single online notification process across all service providers that is quick and easy to complete. By partnering with Settld, service providers can help to relieve their customer’s administrative burden rather than add to it. Improve operational efficiency – Reduce bereavement support costs by achieving faster case resolution with fewer contact points. We provide all the necessary information you [...]
Settld can currently notify over 750 different organisations on your behalf. These include household services (utilities, TV, phone, broadband, loyalty cards), digital services (social media, digital entertainment, online shopping) and financial services (banks, building societies, credit card companies, pension providers and insurers). Please note that we will do our best to notify and streamline the communication with each Service Provider, but there may be some companies that will request to speak with you. For those companies, we will hand over that notification to you directly. To notify government agencies such as the Department of Work and Pensions or the DVLA, [...]
In February 2021 the FCA published “Guidance for firms on the fair treatment of vulnerable customers”, which includes those impacted by life events such as bereavement. The guidance advocates “having systems in place that minimise the number of times a customer must inform firms about their vulnerability. For example, a “Tell Us Once” style process where customers can notify a firm of a bereavement just once.” This is exactly what Settld does, across multiple service providers.
Go to the Get Started button and fill in your email address and phone number on the registration page. You will then receive an email with a link to the form: there’s a step-by-step guide on every page, and you can save the form and come back to it at any point. Details: when you start the form, you’ll be asked to give Settld permission to notify companies on your behalf. You’ll then need to provide your details, details of the person who has died, and the contact details of any other executors of the estate. Documents: we’ll ask [...]