Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each bank, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the credit card providers for you.

If you need account statements and interest certificates, please call the credit card provider. For privacy reasons, Settld cannot do this for you. 

If there is a final balance to pay, some providers detail the ways to pay this when providing the date of death balances to Settld. Other providers may use a partner company that will contact you directly regarding the balances.

Yes. The Settld form will ask for consent from the next of kin. They will be asked to sign a short form, saying that they are happy for you to act on their behalf. Settld will not be able to notify any companies, without this information.