Notify the Insurance FAQs

How long will it take for the insurance provider to stop sending mail in the name of the person who died?

Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each organisation, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Energy provider for you.

March 29, 2023|

What happens to joint and sole policies after a death?

For the vast majority of insurance providers, sole accounts are closed. However, if you wish to update the primary sole policy, the provider may either be able to transfer or close and open a new policy for the responsible person.  Joint accounts are usually transferred under the name of the living policy holder. However, some providers may close the primary policy and open a new one for the surviving person.

March 29, 2023|
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