Service Provider FAQs
What is Settld?
Settld was formed in 2020, following the personal experience of our co-founders grieving the loss of their grandma/mother-in-law. The administrative process of notifying all her service providers (utilities, banks, insurance, phone, broadband, TV licence, subscription services etc) was complicated, stressful and time consuming. Such was the stark contrast to the public sector ‘Tell Us Once’ service, that Settld was born with a mission to deliver an automated, secure bereavement notification platform for all non-government accounts.
What services does Settld provide?
Settld provides a single online channel through which bereaved individuals can initiate the notification process across multiple service providers. We manage the notification process and the associated exchange of information with each service provider on behalf of the bereaved individual. Settld also provides the bereaved individual access to the Settld portal to: (i) provide real-time status tracking; (ii) communicate with service providers through one channel; and (iii) access key information and documentation such as condolence letters, date of death balances and account closure forms.
Why should service providers work with Settld?
Settld helps service providers: Enhance customer experience – No matter how good a particular service provider’s bereavement processes are, from a customer’s perspective it is one of many service providers that needs to be engaged following a bereavement. Customers value a single online notification process across all service providers that is quick and easy to complete. By partnering with Settld, service providers can help to relieve their customer’s administrative burden rather than add to it. Improve operational efficiency – Reduce bereavement support costs by achieving faster case resolution with fewer contact points. We provide all the necessary information you [...]
How does Settld allow us to improve treatment of vulnerable customers?
In February 2021 the FCA published “Guidance for firms on the fair treatment of vulnerable customers”, which includes those impacted by life events such as bereavement. The guidance advocates “having systems in place that minimise the number of times a customer must inform firms about their vulnerability. For example, a “Tell Us Once” style process where customers can notify a firm of a bereavement just once.” This is exactly what Settld does, across multiple service providers.