Service Provider FAQs
At what point does Settld’s involvement in the bereavement notification process cease?
In general, we remain involved in the process until the notification request has been actioned, however the exact point varies given the circumstances of each case and the type of service in question. As part of our engagement with you, we will map out the various scenarios and expected outcomes to determine the best point at which we remove ourselves from the process and leave you to engage with the notifier directly.
What does Settld not do?
Settld will not request the release of funds from the stated accounts. Settld will not collect payment of any monies owing to an account holder at any time. Settld will not visit Notifier, Deceased, Client, Agent or Service Provider premises to take meter readings or act on any information that has been provided. Settld does not take replace a Service Provider's own internal processes. Meaning, we will not responsibility for verifying the details provided by the Notifier to make the necessary changes, or providing details, on the stated accounts. Settld has no control over the contents of Service Providers sites, [...]