Why do some of the biggest names in British business make grief miserable for bereaved families? Too many companies lack compassion, empathy and efficient processes, when dealing with bereaved customers. This makes grief miserable whilst families are left struggling with end of life admin. Settld CEO backs George Monbiot’s Twitter tirade against service providers for making grief miserable after a loved one has died.   That’s the view of Vicky Wilson, chief executive of multi award-winning death admin service Settld. Her comments follow a tirade on Twitter about his treatment by the well-known writer and journalist George Monbiot. Monbiot’s family faced [...]

Northumbrian Water Group signs a deal to ease bereavement admin New partnership deal with award-winning death administration firm, Settld, is an ‘industry first’. Northumbrian Water Group (NWG) has today unveiled a new strategic partnership with nationwide bereavement service Settld.  The Northumbrian Water Group deal will streamline end-of-life account administration. This will make life simpler for those handling the affairs of a customer who has died. The pioneering partnership agreement for NWG is a first for the industry.  The deal will benefit customers, enhancing bereavement customer care. It will also improve the water companies’ efficiency following a death. All families need to [...]

UK water companies are being encouraged to work even more closely with death administration firm Settld. This means they can comply quickly with new guidance from the regulator OFWAT. OFWAT wants them to place a higher priority on bereaved and vulnerable customers.  OFWAT Guidelines OFWAT recently published new guidelines for water companies. These are designed to help provide better support for  household customers across England and Wales.  The regulator’s guidance states: “Companies should establish and implement clear and effective policies, procedures and systems and a helpful culture to identify customers in vulnerable circumstances, such as ... bereavement, and take proactive action to [...]

Research shows that 4 out of 5 people find end of life admin is difficult.  More on the industry report below: Settld publishes bereavement industry report on End of Life Admin Tech Nation national winner, Settld, reveals end-of-life account angst for families across the UK. One of the most painful of all tasks linked with the death of a loved one is closing their accounts and subscriptions. In our survey, nearly 88% of people found it difficult or very difficult to do this.   We also asked about how people were organising their own affairs. Respondents told us that their [...]