How long will it take for the bank to stop sending mail in the name of the person who died?
Most companies take up to 6 weeks to update their systems. Unfortunately, timeframes are set by each bank, and Settld does not have direct control over this process. Wherever possible, Settld works with companies to provide a better bereavement service, so please let us know if problems persist and we will flag this to the Bank for you.
Should I send the closure form to Settld or the bank?
You will need to send the closure form to the bank directly. For privacy and security reasons, Settld cannot do this for you. However, we may be able to help you fill the form.
Can Settld give me a list of direct debits for the bank account?
Yes, please call the bank directly. For privacy and security reasons, Settld cannot obtain this information. Most banks will send the list of direct debits by post.
Can Settled obtain account statements and interest certificates for me?
If you need account statements and interest certificates, please call the bank. For privacy reasons, Settld cannot do this for you.